Terms of sale

Last updated: 17 October 2026

This English translation is provided for convenience. Only the French version is legally binding; in case of difference, the French version prevails. Version française

1. Who we are

Tadaa is the trading name of UN COUP DE POUCE (SAS au capital de 2 000 €, SIREN 903 833 069, registered office 31 rue de Didenheim, 68200 Mulhouse), who can be contacted at hello@mytadaa.com. These terms apply to any order placed on the Tadaa website by a professional (company, tradesperson, retailer, self-employed professional, association) or by a private individual, referred to as “the customer”. A customer acting for purposes outside their trade, business or profession is a “consumer” within the meaning of the French Consumer Code. They are accepted by ticking the box provided for this purpose before payment.

2. What the subscription includes

Tadaa designs, publishes, hosts and maintains the customer's website, based on a template coded by Tadaa and on the answers to the questionnaire. The subscription includes:

• the creation of the website, with no set-up fee;
• a domain name, within the limits of article 3, or the connection of a domain the customer already owns;
• hosting, the security certificate (https) and technical maintenance;
• one full round of revisions before going live;
• changes every month: 1 per month with Essentiel, 3 per month with Business and Signature. A change is a modification requiring less than 15 minutes of work (a text, a photo, opening hours, adding a service). Unused changes do not carry over. Beyond that, Tadaa provides a quote before carrying out any work.

3. Prices

Prices are stated exclusive of tax; VAT at the applicable rate (20%) is added. The applicable price is the one displayed at the time of the order. A promotional or referral code applies under the conditions displayed at the time of the order; it cannot be combined with other offers or exchanged for cash. Tadaa may change its prices and these terms for the future: the customer is informed by email at least 30 days before they take effect and, if they do not accept them, may cancel free of charge before that date. A price increase does not apply to a 12-month commitment in progress.

Domain name. One domain name per website. With the Business and Signature plans, its registration and renewals are included as long as its annual price with the registrar chosen by Tadaa does not exceed €15 excl. VAT (which is the case for most .fr, .com, .net and .eu domains). With the Essentiel plan, the domain name is paid for by the customer: its first year is charged, at its real price, on the subscription's first invoice (a flat €15 excl. VAT if the name has not been chosen yet), then each annual renewal is charged on the monthly invoice of the order's anniversary date, at the renewal price shown when ordering (failing that, the same flat fee). If the registrar changes its price, Tadaa may adjust this amount by notifying the customer at least 30 days before the renewal. For a more expensive domain (specific extension, “premium” domain or one resold by a third party), the price is shown to the customer before ordering: the part above €15 excl. VAT is added to the first invoice, then charged again at each renewal. The customer may also choose another name or provide a domain they already own, with no domain fee. The domain is registered in the customer's name when the website goes live. Tadaa does not buy back a domain already registered by a third party.Email address. For a domain registered by Tadaa, Tadaa forwards one address on that domain to the mailbox indicated by the customer. Tadaa does not host mailboxes: a customer who wants a business mailbox subscribes to it in their own name and at their own cost with the provider of their choice (for example Google Workspace), and Tadaa configures the domain for it. Tadaa is not liable for the delivery of messages by the forwarding service or by that provider.

4. Referral programme

Every customer with an active subscription receives a personal referral code. A new customer (the “referee”) who enters this code with their first order receives a 50% discount on their first month. The referrer receives free months once the referee has paid their second month of subscription: cumulatively, 1 month after 1 referral, 2 months after 2 referrals, 4 months after 3 referrals, 5 months after 4 referrals, 12 months after 5 referrals. Beyond 5 referrals, no further free months are granted.

Free months are credited to the referrer's account, at the VAT-inclusive amount of their current subscription, and automatically deducted from their next invoices. They are neither refundable nor convertible into cash, and are lost if the referrer's subscription ends. Customers may not refer themselves, nor refer a business that is already a customer. Tadaa may cancel a reward obtained improperly and may change the programme for the future, without affecting rewards already earned.

5. Order and payment

The order is placed by completing the questionnaire and then paying online by bank card via Stripe. The contract is concluded upon payment of the first month. Tadaa may refuse an order, in particular for an unlawful activity or an order that appears fraudulent; the amounts paid are then refunded in full. The subscription is then charged automatically every month, on the anniversary date of the order. An invoice is available for each payment.

If a payment fails, Tadaa sends the customer a reminder. If the situation is not remedied within 15 days, the website may be suspended until payment is made. After 30 days, Tadaa may terminate the subscription; the amounts due remain payable. An unjustified payment dispute with the bank (chargeback) is treated as non-payment, and the costs it causes Tadaa are recharged to the customer. For a professional customer, in accordance with article L441-10 of the French Commercial Code, any late payment gives rise to penalties at the ECB interest rate plus 10 percentage points and a fixed compensation of €40 for recovery costs.

6. Delivery time

Tadaa delivers a first version of the website, viewable online, within 72 working hours (Monday to Friday, excluding public holidays) following receipt of a complete questionnaire and of payment. The questionnaire is complete when all the necessary information and files have been provided; if anything is missing, Tadaa asks the customer for it and the period starts upon its receipt.

Connecting an existing domain name depends on its registrar and may take several days: it is not included in the 72h period. In that case, the website is delivered on a temporary address.

7. Right of withdrawal

A professional customer has no right of withdrawal. A consumer customer may withdraw within 14 days of the conclusion of the contract, without giving any reason, by emailing hello@mytadaa.com or by sending the form below (Article L221-18 of the French Consumer Code).

By placing an order, the consumer customer expressly requests that work on their website begin as soon as they pay, without waiting for this period to end, and acknowledges that they lose their right of withdrawal once the website is delivered, that is, as soon as its first version is made available (Article L221-28, 1°). They confirm this by ticking the box provided before payment, and this confirmation is repeated in the order confirmation email. If they withdraw before delivery, they pay for the service provided up to their withdrawal, in proportion to the agreed price (Article L221-25); the remainder is refunded within 14 days, using the payment method used.

Apart from this case and the one provided for in article 5, amounts paid are not refunded. The customer may end their subscription under the conditions of article 8.

Withdrawal form (to be sent to hello@mytadaa.com only if the customer wishes to withdraw): “To UN COUP DE POUCE, 31 rue de Didenheim, 68200 Mulhouse. I hereby give notice that I withdraw from my contract for the provision of the following service: [Tadaa subscription, business name]. Ordered on: [date]. Name of consumer: [name]. Address of consumer: [address]. Date: [date].”

8. Term and cancellation

• No commitment: the customer may cancel at any time from their customer area (mytadaa.com/en/compte, link in every email from Tadaa) or by email. Cancellation takes effect at the end of the month already paid; no month that has started is refunded.
• 12-month commitment: the subscription runs for 12 months from the order. Cancellation before the end of this term remains possible, but the monthly instalments remaining until the end of the term are due. At the end of the 12 months, the subscription continues at the same price, with no commitment, and may be cancelled at any time from the customer area. During the commitment period, early cancellation must be requested by email.

At the end of the subscription, the website is taken offline. The customer can always recover, on request, the content they provided (texts, logos, photos, reviews). As for the rest:

• Domain name: it remains the customer's. Tadaa provides the transfer code once all invoices due have been paid, and the customer then takes care of its renewal. With the Business and Signature plans, if the subscription ends before 12 paid months, Tadaa first invoices the price of the current registration year, which it paid in advance (up to €15 excl. VAT). A domain the customer already owned is not subject to any condition.
• Website files (code, design, images): the customer may obtain a copy, with the rights set out in article 10, once they have paid at least 12 months of subscription, with or without a commitment, and settled all invoices due. An annual payment counts as 12 months. A month paid in part with a discount or referral credit counts; a month not invoiced (72h guarantee, 100% discount code) does not.
• Before 12 paid months, the customer may buy out this copy by paying the monthly instalments missing to reach 12 months, at the price of their subscription on the end date. Without this buy-out, no copy is handed over. Tadaa keeps the files for 90 days after the end of the subscription, during which the buy-out remains possible, and may then delete them.

The copy contains the website files as they are online, in a standard format that any host can publish. Services running on Tadaa's servers (contact form, email sending, booking requests, customer area) stop at the end of the subscription. Stock photos and fonts remain subject to their own licences. After hand-over, hosting, maintenance and security of the website are the customer's responsibility.

9. Customer's obligations

The customer provides accurate information and content to which they hold the rights (texts, logos, photos, reviews). They indemnify Tadaa against any claim in this respect. They are responsible for the legal information specific to their business displayed on their website. Tadaa may refuse or remove unlawful content. Tadaa may suspend the website without notice in the event of unlawful content, a hacking attempt or use that endangers its servers or its other customers.

10. Ownership

Content provided by the customer remains their property. The code, design and website templates are created by Tadaa and remain its property: during the subscription, the customer has the right to use their website as hosted by Tadaa. Outside the assignment set out below, copying all or part of the website, including from a browser, to publish it elsewhere constitutes infringement. Once the conditions of article 8 are met, Tadaa grants the customer, for the copy of their website, the non-exclusive right to reproduce, modify, publish and host it, for the needs of their business, worldwide and for the full term of copyright. The customer may neither resell the website nor reuse it as a template for a third party. Tadaa remains free to reuse its know-how, components and generic templates. Tadaa keeps the dated history of the creation of each website, which establishes that it is the author. If the customer copies or has the website copied outside this framework, they owe Tadaa a fixed indemnity equal to 12 months of their plan at the no-commitment rate, without prejudice to further damages. Unless the customer objects, Tadaa may cite the website it created as a reference.

11. Liability

Tadaa uses the necessary means to keep the website accessible, without guaranteeing uninterrupted availability, in particular in the event of maintenance or a failure of a service provider. Tadaa does not guarantee any ranking in search engines or any volume of customers. Tadaa's liability is limited to the amounts paid by the customer over the last 12 months. Tadaa is not liable for indirect damage (loss of turnover, customers or data), for force majeure, or for what happens to the website or domain after they have been handed over to the customer.

12. Personal data

The customer's data is processed in accordance with the privacy policy.

13. Disputes

These terms are governed by French law. In the event of a difficulty, the customer first writes to hello@mytadaa.com to find an amicable solution. Failing agreement, and between professionals, the competent court is that of the registered office of UN COUP DE POUCE.